This Privacy Policy explains how Cycle Haven processes personal data through toolmessagedune.digital in connection with bicycle servicing, repairs, and related website communications. It applies to inquiries, workshop intake, and limited site functionality.
We use personal data to respond to service inquiries, manage bicycle intake, communicate inspection findings, coordinate scope and quote approval, support repair and adjustment work, provide collection summaries, maintain website security, and deliver technical site functions. Data may also be used to manage privacy preferences and to keep basic business records.
We may share limited data with service providers that support website delivery, message handling, security, or administrative functions. Such recipients are expected to use the data only for the services they perform and to protect it appropriately.
We may disclose personal data where required to comply with law, lawful process, or a binding request from a public authority. Disclosure may also occur to protect the security of the website, the workshop, or the rights of the business and its users.
We may process name, email address, phone number if provided, inquiry message, and service preferences when a person submits an inquiry, requests bicycle servicing, or arranges workshop intake. We also process limited technical data such as server request metadata and browser and device information for security and delivery purposes.
Personal data is collected from contact form submissions, email, phone calls, workshop drop-ins, and other direct communications. Technical data is generated automatically when the site is accessed and when messages are delivered through the local acknowledgement handler.
Essential cookies support basic site operation, security, and message handling. Preference cookies remember privacy choices. We do not state that analytics or marketing cookies are active.
We use cookies only for essential site operation and privacy preferences. Users may block or delete cookies through browser settings, but doing so may affect basic site functions and preference storage.
Subject to legal limits, a person may request access to personal data, correction of inaccurate information, deletion of data that is no longer required, or restriction of certain processing. Where a request cannot be fully granted, the reason will be provided in general terms.
To exercise a right, the requester should provide enough information to identify the relevant record and the nature of the request. We may ask for additional details before acting on the request, and we may decline or limit a request where the law permits.
Inquiry records, service communications, and related operational data are kept only for as long as needed to manage the request, complete the service process, maintain business records, or meet legal requirements. When data is no longer needed, it is deleted or anonymized in a reasonable manner.
When this policy is updated, the revised version will apply from the stated effective date. Material changes may be highlighted through the website or other reasonable communication methods, depending on the nature of the change.
Use the listed contact channels for questions about this notice or the handling of personal data.
